Schedule 2: The Services

This Schedule of the Standard Funding Agreement sets out the services that the organisation agrees to provide under the agreement.

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Contents: Schedule 2

• Heading
• Item 1: The Services
• Item 2: Outcomes
• Item 3: Outputs
• Item 4: Performance Indicators
• Item 5: Performance Requirements
• Item 6: Quality Standards
• Item 7: Territory Material and Intellectual Property Rights
• Item 8: Form of Acknowledgement

Schedule 2

THE SERVICES

[Comment: This is one of the most important parts of the agreement. It defines what the organisation is being funded to do. Departmental Funding Agreement Managers will use Schedule 2 to given them a picture of who the organisation is, what it does, and how it does it.

If the various measures set out below aren't completely clear then leave them out of the agreement. If they don't have any real meaning then they don't serve any purpose in the agreement. They may even provide the basis for a dispute later if they are not pinned down.

You should aim to achieve a mutual understanding about what the core reporting measures mean as part of the negotiation process between your organisation and the Territory. Ideally seek to deliver clarity and understanding about these details leaving nothing to chance.]

Item 1. The Services

[Comment: this section needs to be a simple description of your organisation and the relevant aspects of its work. Consider how you might describe your organisation in one sentence. One helpful way to consider what you need is producing an "operational statement" to support your agency's mission or goals.

It is helpful also to outline the target group for your services in a short paragraph.

Using the Territory's strategic goal(s) here is useful.]

Having regard to progressing the broad policy goals of [INSERT NAME OF FUNDING PROGRAM OR OTHER SOURCE OF BROAD POLICY GOALS] funding program/policy [DELETE AS APPROPRIATE], the Organisation will deliver the following services:

[INSERT DETAILED OUTLINE OF SERVICES - THIS CAN ALSO BE BY WAY OF CROSS-REFERENCE TO THE OUTPUTS]

Item 2. Outcomes

[Comment: It is sometimes very difficult to state what "Outcomes" mean. Consider a short statement, possibly one sentence, which outlines what the outcome of your service will be, but resisting the temptation to make or agree to undertakings you cannot reach or control. For example, eradicating poverty is a worthy goal but unlikely to be an achievable outcome from a funding agreement.]

[LIST]

Item 3. Outputs

[Comment: How do you measure outputs? This is more of a description of what you will actually do to achieve the outcomes. A short list of dot points that cover your broad range of services might be appropriate.]

[LIST or SPECIFY]

Item 4. Performance Indicators

[relates to Outputs]

[Comment: This is where you quantify the actual services provided. For example, report on the number of clients who received x service, or how many people came through the service and returned for further services. Proscriptive, number driven indicators may not be appropriate and if you think they should not be presented as targets to be met, then it is ok to say so in the course of negotiations, explaining the reasons for that position.

Also included in Item 4 are the qualitative indicators. This might cover some dot points on client feedback mechanisms, use of case studies to show need is being met or not met, or strategies on meeting the needs of particular consumer groups like indigenous people or those from culturally and linguistically diverse backgrounds.]

(1) Quantitative Performance Indicators

[LIST or SPECIFY]

(2) Quality Performance Indicators

[LIST or SPECIFY]

Item 5. Performance Requirements

[Comment: This section is a bit clearer. List here the actual things that you agree to do in providing your service, for example, the service will be open between certain hours, or the provision of particular data, or list particular qualification levels that staff will have who provide the service.]

[Where there is an expectation that the Organisation observes certain principles relating to service delivery, this would be a requirement under this Item. Include any in relation to client satisfaction and feedback (see clause 5.6)]

Item 6. Quality Standards

[Comment: Identify the particular quality tool that you are using or intend to use. Some organisations will be required to use a particular tool like the HACC Standards.

The organisation may also wish to outline particular elements of that tool, for example, over the next 6 months the organisation will complete the governance self assessment process.]

[EG. The Organisation is required to actively use the INSERT standards in working towards quality improvement and is expected to review its practice against these standards from time to time. See clause 5.11]

Item 7. Territory Material and Intellectual Property Rights

[Comment: see Clause 9: Agreement and Territory Material and Intellectual Property in the main body of the Standard Funding Agreement. Item 7 is where you insert the description of any material that the Territory is specifically funding as part of the services and over which it will therefore have property rights.]

[SEE CLAUSE 9.1: INSERT DESCRIPTION OF MATERIAL (eg. information or data such as report, brochure, database, logo) TO BE CREATED FOR THE PURPOSE OF PERFORMING THE SERVICES FOR WHICH THE TERRITORY WISHES TO OWN THE INTELLECTUAL PROPERTY (INCL. COPYRIGHT OR TRADEMARK) NB- MATERIAL LISTED HERE MAY INCLUDE MATERIAL THAT WOULD BE "AGREEMENT MATERIAL" IF IT WAS NOT LISTED HERE. THIS ITEM WILL REVERSE THE DEFAULT POSITION FOR ANY LISTED MATERIAL.]

Item 8. Form of Acknowledgement

[Comment: a simple reference to the funding organisation and any logo or other symbol that is agreed to be used in any material as described in the above item. This item may not always be required.]

[SEE CLAUSE 9.7 - INSERT FORM OF ACKNOWLEDGEMENT TO BE USED eg "with assistance from the ACT Government under the [INSERT NAME] program" OR ANY SPECIFIC REQUIREMENTS SUCH AS USE X LOGO ON Y DOCUMENT INCLUDING REFERENCE TO ANY AUSTRALIAN GOVERNMENT ACKNOWLEDGEMENT REQUIREMENTS.]


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