Staff: Human Resources Management

The people who do the work in an organisations, whether they are workers, managers, administrators, volunteers or board members are crucial to providing quality services and maintaining an organisation. In the community sector particularly, where so much of the work is based on personal relationships and connections, being able to find and keep good staff should be a high priority. In an environment of worker and skills shortages, good human resources management and a happy, healthy and safe workplace will go a long way to developing a great team.

In this section you will find information on:

• Employment Contracts and Agreements
• Recruitment and Staff Development
• Performance Management
• Further Human Resources Information
• Useful Web Resources

Employment Contracts and Agreements

It is very important that community organisations understand and explain the circumstances under which a person is employed, and what their entitlements are under that contract. The following resources provide information on the different employment arrangements in the community sector:

• Staff Contracts and Types of Employment
• Industrial Awards
• Enterprise Bargaining and Workplace Agreements
• Sample: Letter of Appointment
• Sample: Contract for Fixed Term Employment
• Sample: Contract for Ongoing Employment

Recruitment and Staff Development

Skills in recruiting, developing and keeping staff are essential to maintaining a skilled, stable workforce. The following resources give you some information on these issues:

• Diagram and Summary Information: The Recruitment Cycle (pdf)
• Checklist: Recruitment and Interviews
• Training: A Theoretical Perspective
• Networking in the Community Sector

Performance Management

Managing staff is a skill that needs to be learnt, developed and supported. The following resources give you some information on good practice in staff management:

• Managing Staff Performance: An Introduction
• Preparing a Performance Appraisal
• Sample: Pre-Appraisal Worksheet
• Sample: Third-party Appraisal Worksheet
• Sample: Performance Appraisal Agreement Worksheet

Further Human Resources Information

Managing staff is a skill that needs to be learnt, developed and supported. The following resources give you some information on good practice in staff management:

• Human Resources Governance - What is the Role of the Board in Human Resources?
• Grievance Processes
• Sample: Grievance Policy
• Sample: Occupational Health and Safety Policy

Useful Web Resources

• There are some useful resources and links available on the Managing People section of the Canadian Voluntary Sector Knowledge Network
• For legal advice on employment issues, you can contact the Community Sector Industrial Relations Service, available to members of Jobs Australia

This website does not constitute legal advice. ACTCOSS does not warrant or guarantee the currency, accuracy or completeness of information contained on this website. For further information, read our disclaimer.