ACT Council of Social Service Inc.

Justice | Equity | Social Inclusion | Reconciliation

Submission: AER Customer Price Information Issues Paper September 2017

Publication date: 
November 2017

Joint submission by the ACT Energy Consumers Policy Consortium (comprised of representatives of ACT Council of Social Service (ACTCOSS), Care Financial Counselling Service, Conservation Council ACT Region, SEE-Change and the Small Business Taskforce of the Canberra Business Chamber)

While the Consortium welcomes the requirement that all retailers are required to provide information on their energy contracts in the form of an Energy Price Fact Sheet, the current Fact Sheet is dense and confusing. The Consortum suggests a number of ways the content, language, format and presentation could be better catered towards energy consumers.