ACT Council of Social Service Inc.

Justice | Equity | Social Inclusion | Reconciliation

Hoarding and Advocacy Support (HASS) Key Worker - Woden Community Service

Woden Community Service (WCS)

Applications are invited for a Hoarding and Advocacy Support (HASS) Key Worker to partner with the HASS Team Leader to provide intensive case management and support to people experiencing the impact of hoarding behaviours and insanitary property conditions.

Our Offer

  • Part Time 22.5 hours per week negotiable
  • Fixed term until 31 December 2022
  • $37.54 to $39.51 per hour, depending on qualifications and experience
  • 10% superannuation
  • Generous Salary packaging options
  • Paid shutdown leaves on standard working days between Christmas and New Year

About the role

  • Provide intensive case management based in a person centred, strengths-based approach for the participants who are referred to the HASS program, with the aim of supporting other     agencies to sustain and maintain work with these participants.
  • Ensure the work with participants has a focus on building skills, understanding hoarding behaviour, builds confidence and encourages reconnection with the community.
  • Ensure that services accessed by people experiencing hoarding or squalor are coordinated, integrated and complementary to other services in the community.
  • Provide a welcoming and professional environment for participants, families, service providers and team members through the provision of consistent high-quality person-centred practice.
  • Maintain accurate case notes and other relevant data and participate in reporting processes.
  • Provide regular communication of service user’s feedback and information to the relevant team members.
  • Attend and represent HASS and WCS at Hoarding Case Management Group meetings.

Experience & Qualifications

  • Cert IV in Mental Health or community related discipline or relevant experience.
  • An understanding of the impacts of hoarding behaviour and thinking and how to approach this in a person centred, strengths-based approach.
  • Skills, knowledge and experience in providing case management through outreach services, referrals, monitoring and reporting progress.
  • An understanding of strength-based, solution focused and recovery approaches. An understanding of social justice principles.
  • Ability to build supportive and respectful relationships with people experiencing mental illness and mental distress including family members and carers.

To apply and for a full position description, please visit our website at

WCS has announced that all staff are required to be fully vaccinated against COVID-19 or have an approved exemption by 31 January 2022, so during the recruitment process you will be asked to confirm your COVID-19 vaccination status.

To be eligible for employment, you must be fully COVID vaccinated, have working rights in Australia, current ACT Working with Vulnerable People registration, current and valid driver’s license and a National Police Check.

Applications close 1 December 2021.

For further information, please contact Cate Hale HASS Coordinator, on 0421135148.

WCS is proud to be an equal opportunity employer. We encourage Aboriginal and Torres Strait Islander people and those from culturally and linguistically diverse backgrounds to apply.

Applications close: 
Wednesday 1 December 2021 - 11:55pm

Cate Hale HASS Coordinator, on 0421135148

First posted: 
Tuesday 23 November 2021