ACT Council of Social Service Inc.

Justice | Equity | Social Inclusion | Reconciliation

Project Officer, Service User Engagement - Woden Community Service

Woden Community Service (WCS)

Woden Community Service (WCS) is an established for purpose provider of community services across Canberra. Our vision is ‘A caring community where everyone belongs’ achieved through our values of Inclusion, Compassion, Hope, Responsiveness, Integrity and Social Justice.

WCS is committed to listening to service users and their support persons and engaging with them in designing, delivering and improving our services. WCS sees people who access our services, and their support persons, as active partners in our work.

This is a new part time position reporting to the Director Disability, Mental Health and Aged Care supporting WCS to strengthen our practices in engaging and collaborating with service users and improving service quality.

This is an exciting part time role for someone who is passionate about seeking positive outcomes for service users and their support persons. We are seeking a person who understands the potential that ‘lived experience’ can have for improving service quality and design, and the importance of creating ways to listen to and harness the voices of our service users.

The Service User Engagement Project Officer will be an experienced community worker with skills in, and a passion for, using codesign processes and working with feedback and complaints to drive quality improvement in services. An ability to connect and collaborate with all areas of the organisation is important to drive this work across our varied service areas including NDIS, Child and Family Services, Housing, Mental Health, Community Development and Aged Care.

Strong time management, problem-solving and organisational skills, excellent verbal and written communication, including report writing and the ability to develop strong relationships with internal and external stakeholders are essential.

What we offer

Part time position working 22.5 hours/week with flexible hours negotiable. This position will initially be offered as a  contract to 30 June 2022 with the possibility of an extension.

Salary $85,121 - $88,986 pa (pro-rata) depending on skills and experience with access to salary packaging benefits which can increase your take home pay.

For a full position description and to apply

Please visit our website at

Last date to receive application COB Wednesday  22 September 2021.

For further information please contact Pam Boyer, Director Disability, Mental Health and Aged Care, on 0448 637 990.

Note: To be eligible for employment, you must have working rights in Australia, an ACT WWVP card and a current National Police Check.

WCS is proud to be an equal opportunity employer. We value diversity and encourage applications from people of all abilities and life experiences. We also encourage Aboriginal and Torres Strait Islander people, those from culturally and linguistically diverse backgrounds.

Applications close: 
Wednesday 22 September 2021 - 5:00pm

Pam Boyer, Director Disability, Mental Health and Aged Care, on 0448 637 990.

First posted: 
Friday 10 September 2021