ACT Council of Social Service Inc.

Justice | Equity | Social Inclusion | Reconciliation

Southside Community Step-Up, Step-Down program Outreach Recovery Worker - Woden Community Service

Woden Community Service (WCS)

The Mental Health team at Woden Community Service (WCS) has a fulltime (or two part-time / job-share) opportunity for a qualified and committed Outreach Recovery Worker for the Southside Community Step-Up, Step-Down program (SC-SUSD).

In this dynamic role, the SC-SUSD Outreach Recovery Worker will work in the Outreach phase of the program.

About the SC-SUSD program

The SC SUSD program provides a short-term residential stay and four weeks of outreach support to people experiencing a mental health crisis, as an alternative to hospital admission, or as a warm transition from hospital back into community living.

WCS is partnered with Stride to deliver the program, which combines Stride’s experience in SUSD and residential mental health services with WCS’s experience in outreach psychosocial support and extensive local networks in Canberra. WCS provides the Outreach phase of the program, during standard business hours.

The Outreach Recovery Worker will provide person-centred, recovery-focused outreach support to participants coming out of the residential phase of the program, back into community life and linking them to primary health and mainstream services to sustain their recovery.

Our Offer

  • Work in a highly skilled, supportive and dedicated team with a respected mental health service provider and employer of choice, Woden Community Service
  • Professional development, training and clinical supervision provided
  • Paid shutdown leave on standard working days between Christmas and New Year
  • Study leave opportunities
  • National EAP Service
  • Full time 38 hours per week (business hours, Monday-Friday), or 0.5 FTE part-time job-share arrangement
  • Location: 1 Bowes Place, Phillip ACT 2606
  • Salary $74,416 p.a (pro rata) plus 10% Superannuation
  • Salary packaging option up to $15,899 per Fringe Benefits Tax year, with an additional Meals and Entertainment package available up to $2,650 per Fringe Benefits Tax year

About you

You will have a strong understanding of strength-based and recovery approaches, personal integrity and a passion for social justice.  You will also have an ability to manage a complex caseload, supporting people with mental illness and associated functional issues to live a fulfilling and contributing life in their community.

Qualifications in Mental Health, Psychology, Social Work or Community Services, and experience in therapeutic models such as motivational interviewing, acceptance and commitment therapy and solution-focused therapy, will be highly regarded.

We encourage people with a lived experience of mental illness and recovery to apply for this role.

Essential Selection Criteria

  • Under ACT Public Health Directions, workers in the SUSD program are now required to be vaccinated against COVID-19. During the recruitment process you will be asked to confirm your COVID-19 vaccination status or approved exemption.
  • Qualifications in Psychology, Community Development / Education, Counselling or Social Work will be preferred.  The minimum qualification for the role is a Cert IV in Mental Health or equivalent.
  • Extensive skills, knowledge and experience in providing direct and personalised assistance through mental health outreach, providing information and referral as well as monitoring and reporting progress.
  • An understanding and demonstrated awareness of strength-based, solution focused and recovery approaches. An understanding of social justice principles.
  • Demonstrated ability to build supportive and respectful relationships with people experiencing mental illness and significant distress including family members and carers.
  • Effective communication skills, including the ability to develop strong relationships and trust with people experiencing mental illness, their families and carers.
  • Demonstrated ability to work effectively and collaboratively in a small team and a willingness to participate in reflective practice.
  • Thorough understanding of the importance of personal and professional boundaries, ethical behaviour, policies and procedures.
  • Current Working with Vulnerable People registration, First Aid Certificate and driver’s licence.


To apply and for a full position description please visit our website at Applicants who do not address the essential selection criteria may not be considered.

For further information please contact Paul Russell, Manager MH Recovery, on 0438 253 896 or email [email protected]

To be eligible for employment, you must be fully COVID vaccinated, have working rights in Australia, current ACT Working with Vulnerable People registration and a National Police Check.

WCS is proud to be an equal opportunity employer. We value diversity and encourage applications from people of all abilities and life experiences including people with lived-experience of mental illness and recovery.

We also encourage Aboriginal and Torres Strait Islander people, and those from culturally and linguistically diverse backgrounds, to apply.

Applications close: 
Monday 29 November 2021 - 5:00pm

Paul Russell, Manager MH Recovery, on 0438 253 896 or email [email protected]

First posted: 
Friday 19 November 2021